# AI

[Open in workspace →](/workspace/_/ai)

Optlo uses AI models to automatically respond to customer questions using your knowledge base.

## How it works

1. A customer sends a message through the messenger.
2. Optlo searches your knowledge sources for relevant content.
3. The AI model generates a response grounded in your content.
4. The response is delivered to the customer in real time.

## Sections

- [Assistants](/docs/ai/assistants/) — create and configure AI assistants.
- [Workflows](/docs/ai/workflows/) — automate how your assistant handles conversations.
- [Integrations](/docs/ai/integrations/) — connect AI providers and manage usage.
- [Connectors](/docs/ai/connectors/) — connect workflows to external APIs like Stripe.