# User details

The details panel is the right side of the inbox. It shows information about the user in the selected conversation, organized into collapsible sections.

## User section

The user section displays core profile fields:

| Field        | Description                                                                    |
| ------------ | ------------------------------------------------------------------------------ |
| Verification | Identity verification status — see below                                       |
| Type         | **Anonymous** or **Identified** (based on whether an external ID was provided) |
| Name         | User's display name                                                            |
| Email        | User's email address                                                           |
| Location     | City and country derived from the user's session                               |
| User ID      | The external ID passed via `optlo.setUser()`                                   |
| First seen   | When the user was first created                                                |
| Last seen    | When the user's most recent session was accessed                               |

Any custom attributes passed through the [SDK](/docs/api-reference/javascript-sdk/) also appear in this section. Attribute names are automatically formatted from `snake_case` or `camelCase` to readable labels. Values ending in `_at` or `At` are parsed and displayed as dates.

## Verification status

For identified users, a shield icon indicates the verification state. Clicking the icon navigates to the [security settings](/docs/messenger/security/).

| Icon              | Color | Meaning                                          |
| ----------------- | ----- | ------------------------------------------------ |
| Shield with check | Green | JWT verification passed and is enforced          |
| Shield with alert | Amber | JWT verification passed but is not enforced      |
| Shield with alert | Red   | JWT verification failed or identity was unsigned |

Verification is only shown for identified users (those with an external ID). Learn more in [User Identification](/docs/messenger/user-identification/) and [Security](/docs/messenger/security/).

## Organizations section

If the user belongs to one or more organizations, this section lists each organization with:

- Organization name
- Organization external ID
- Any custom organization attributes

## Recent conversations

Shows up to 3 of the user's most recent conversations (excluding the current one). Each entry displays a message preview and creation date, and links directly to that conversation in the inbox.