User details
The details panel is the right side of the inbox. It shows information about the user in the selected conversation, organized into collapsible sections.
User section
Section titled “User section”The user section displays core profile fields:
| Field | Description |
|---|---|
| Verification | Identity verification status — see below |
| Type | Anonymous or Identified (based on whether an external ID was provided) |
| Name | User’s display name |
| User’s email address | |
| Location | City and country derived from the user’s session |
| User ID | The external ID passed via optlo.setUser() |
| First seen | When the user was first created |
| Last seen | When the user’s most recent session was accessed |
Any custom attributes passed through the SDK also appear in this section. Attribute names are automatically formatted from snake_case or camelCase to readable labels. Values ending in _at or At are parsed and displayed as dates.
Verification status
Section titled “Verification status”For identified users, a shield icon indicates the verification state. Clicking the icon navigates to the security settings.
| Icon | Color | Meaning |
|---|---|---|
| Shield with check | Green | JWT verification passed and is enforced |
| Shield with alert | Amber | JWT verification passed but is not enforced |
| Shield with alert | Red | JWT verification failed or identity was unsigned |
Verification is only shown for identified users (those with an external ID). Learn more in User Identification and Security.
Organizations section
Section titled “Organizations section”If the user belongs to one or more organizations, this section lists each organization with:
- Organization name
- Organization external ID
- Any custom organization attributes
Recent conversations
Section titled “Recent conversations”Shows up to 3 of the user’s most recent conversations (excluding the current one). Each entry displays a message preview and creation date, and links directly to that conversation in the inbox.