FAQ

Optlo is an AI support platform that lets you deploy support agents on your website using your own AI account. You bring the AI key, and Optlo provides the infrastructure, inbox, and knowledge base tools to run your agent.

Most AI support tools bundle AI usage into their pricing and add a markup. Optlo is built to optimize your AI support differently. It lets you connect your own AI account and pay your provider directly, while Optlo powers the infrastructure, inbox, and tools that run your support agent—so you get no AI markups and full visibility into cost and usage. Calculate your savings.

Yes, for paid plans. Your agent runs through your own AI provider account, so:

• You control usage
• You see exactly what you're spending
• You're never locked into bundled AI pricing

During your 7-day trial, we include free AI access so you can build and test immediately.

Optlo works with leading AI providers. You can link OpenAI, Anthropic Claude, or Google Gemini today, with more providers coming soon. This gives you the flexibility to choose the provider you trust and switch as your needs evolve.

Yes. We offer a 7-day free trial. Free AI access is included, so you can install the widget, upload your content, and start testing right away. When your trial ends, simply choose a paid plan and connect your own AI key to keep your agent live.

Installation takes minutes. Just add our embed script to your site. From there, you can start building and training your agent the same day. Most teams are testing live conversations within hours.

For billing purposes, you're only charged for active conversations. An active conversation is one that has at least one message during the current billing month. You're not charged for dormant threads.

We'll notify you at 90% and again at 100% of your limit. You can add more conversations from your billing settings instantly, with no interruption to your agent.

Yes. Upgrades take effect immediately. Downgrades apply at the end of your billing cycle. You can add extra conversations or seats whenever you need them.

Yes. There are no contracts. Cancel from your account settings at any time.

All data is encrypted in transit and at rest, and each workspace is fully isolated. We use passwordless authentication, and we never access or share your data unless required by law. Learn more on our security page.

Yes. If you need higher limits or custom requirements, contact us and we'll tailor a plan to suit your team.