Built to optimize your AI support
Optlo gives you the infrastructure to build and run AI support with your own provider account.
You decide how it works
Build the exact conversation flow your team needs. A visual editor lets you control when the AI responds, what it has access to, and where conversations go next.
- Control every step
Set which model to use, how much context to retrieve, and when to hand off. Tune cost and quality per step.
- Connect your tools
Pull in data from Stripe or any API with secure connectors, so your agent can look up billing, accounts, or orders mid-conversation.
- Start from a preset
Pick a preset for support, triage, or sales and customize from there. No need to build from scratch.
Bring your own AI
Bring your own AI account. Optlo powers your support agent, and you stay in charge of your AI usage and costs. No bundled AI markups.
- Your AI, your account
Your agent runs through your own provider account, so you always know what you're using and paying for.
- Choose the AI that fits
Pick the provider you trust and the model that fits your needs. Optimize for cost or performance, and switch anytime.
- Scale without lock-in
Increase usage as you grow and adjust models when needed. No rigid AI pricing tiers locking you in.
Seamless human handoff
AI handles the routine questions. Your team steps in when a conversation needs a human, with full chat history visible.
- Full conversation context
Your team sees the entire chat history and picks up exactly where the AI left off.
- Smart escalation
The agent escalates conversations it can't resolve, so complex issues reach your team without delay.
- Human help, on demand
Customers can ask for human assistance at any point in the conversation.
Train with your content
Point your agent at your website, docs, or help center. It answers from your content, so responses match what your team would say.
- Import from anywhere
Pull content from your website, help docs, FAQs, and more to create a reliable knowledge base.
- Guide what it knows
Add links or custom answers, and let your agent crawl your sitemap to learn your content.
- Always up to date
Sync content automatically or on a schedule, so your agent stays current as your site changes.
Conversation hub
Every conversation lives in one place. Your team can see all messages across website chat and email, and reply from a single view.
- One unified inbox
Messages, attachments, and past exchanges in one view. Nothing gets lost between channels.
- Rich replies
Add images, formatting, and attachments to your replies.
- Multi-channel flow
Switch effortlessly between chat and email. Your customers choose how they reach you.
Additional tools to optimize your workflow
Natural conversations
Your agent asks clarifying questions, responds clearly and professionally, and tells users when it doesn't know something.
Customizable agent
Personalize your agent's style, tone and appearance to match your brand and site.
Simple setup
Install the Messenger widget, connect your AI key, upload your content, and go live. No heavy setup required.
User context
See helpful user details to deliver more personalized, informed responses.
Global deployment
Deploy close to your users for speed and compliance, wherever they are.
Multilingual support
Respond naturally in multiple languages and match the way your customers speak.
Build AI support with your own AI
Bring your own AI, stay in control, and optimize as you scale.
* No credit card required