Stripe chatbot for billing support

A Stripe chatbot is a support agent on your website or in your app that is connected to your Stripe account, so it can answer billing questions with the customer's real data: which plan they are on, whether it renews, what an invoice was for. Optlo's does that, and sends a Stripe billing portal link when the customer wants to change something.

Not one for your customers. Stripe's Dashboard assistant is for your own team: it answers questions from Stripe's docs and your payments data, and can create products and payment links when you confirm. Your customers never see it. A chatbot that answers them about their own subscription has to come from a support tool connected to your account, which is what this is.

For your own use, yes: Stripe runs an MCP server that ChatGPT, Claude Code, Cursor and other clients can connect to, so you can query and change your own account in plain language. That is a tool for you, with access to most of the API. For your customers, Optlo runs its agent on your own OpenAI, Anthropic or Google Gemini account and gives it four narrow billing tools rather than the whole API.

No, and that is deliberate. The key has no refund permission, so no prompt and no clever customer can get one out of it. When a customer asks for a refund the agent says it cannot issue one and passes the conversation to your team, with a note, in the shared inbox. A person decides and replies in the same thread.

Yes, by way of Stripe's billing portal. The agent creates a portal session for that customer and sends the link, and they cancel, switch plans or update their card there. Which of those they can do, and whether a cancellation takes effect now or at the end of the period, is set in your customer portal settings in the Stripe Dashboard.

From the signed token your server issues when a user signs in. Put their Stripe customer ID (the cus_ one) in an attribute on the user, or on their organization if you bill per team, and tell the Stripe settings in Optlo which attribute to read. Identity verification must be on; without a verified token the billing tools do not appear.

Safer than most integrations, because the key cannot do much. It can read subscriptions, invoices and products and create billing portal sessions, and nothing else. Optlo stores it encrypted and uses it only for those calls. A standard secret key (sk_live_) also works, and the form warns you when you paste one, because it would let anyone who got hold of it do anything in your account.

Yes. Install the Optlo app into a Stripe sandbox and it gives you a key that starts with rk_test_. Paste that into a workspace, identify a signed-in test user with a sandbox customer ID, and run through the questions on this page before you switch to the live key.

For the verified customer only: their active subscriptions with plan name, price, quantity, what the plan includes and whether it is set to cancel; their 10 most recent invoices with amount, status, date and a link to view or pay each; and the names and descriptions of the products on those. It does not see card details, charges, their email in Stripe, or anything about other customers.

If a key is missing a permission, the agent does not tell the customer to try again. The connector shows an alert, workspace owners get an email naming the permission Stripe asked for, and the conversation can go to a person. This mostly happens when someone pastes a hand-made restricted key.

The Stripe app is free, and the connector is part of every Optlo plan. The 7-day trial includes AI usage and needs no card. After that, plans start at $16 a month on annual billing, and the AI is billed by your own provider at list price, which on a mid-range model is a few cents per conversation. Stripe does not charge for the API calls.