Our Blog
How to run customer support with AI, what it really costs, and where it still needs a human. Written for SaaS teams.
AI SupportAI Agent for Customer Service: What It Does and What It Costs
What an AI agent for customer service actually does, how it works, what a conversation really costs to run, and where it still needs a human.
Jennifer Tee•
SaaS & StartupsCustomer Service Performance Metrics That Matter
The customer service performance metrics worth tracking, with a plain formula and a sensible target for each, plus the AI-era numbers most lists skip.
Jennifer Tee•
BYO KeysWhat AI Support Actually Costs You
Most AI support tools charge you per resolution, but the model underneath costs a fraction of that. Here's where the rest of the money actually goes.
Jennifer Tee•
AnnouncementHello World: Why We Built Optlo
We built Optlo around two ideas: you bring your own AI key, and you control how your support agent works through workflows. No markups, no rationed features.
Jonas Budelmann•